Peace of Mind Returns Policy

Please read our returns policy terms below before returning your item(s).

Returns Terms & Conditions

• All returns must be in unworn, unwashed condition with the original barcoded cloth garment bag and attached garment tags. 
• All returns must be received within 30 days of original dispatch date, no exceptions. 
• Customers are responsible for return shipping except in cases of faulty product or wrong item received.
• All returned items must be free of any sign of wear, odour, pet hair, antiperspirant, and otherwise be in new (unworn) re-saleable condition.
• Swimwear must be tried on over underwear.
• For hygienic reasons we will return to sender any products that show signs of wear.
• If your item was received in a matching fabric bag then it must be returned in the matching fabric bag with the correct barcode/style name on it. Items returned without the matching gift bag will be rejected and returned to sender.
• Any and all shipping charges are non-refundable.
• We offer store credit and exchange options for returned items. We do not offer refunds for returns unless the item is deemed as faulty.
• Some items are non-returnable (Mystery Bundles & items marked as Final Sale.)
• Please submit all returns via our Cheeky Chickadee Returns portal regardless of reason. If your return is due to a fault or a packing error, please follow the prompts in the Returns Portal and one of our agents will get back to you ASAP.
• Keep a copy of your return tracking number for your records.

BOGO Return Policy: 

On rare occasions we may run a Buy One Get One offer. Please note that the Return Policy is slightly different for BOGO orders. We are happy to exchange any item purchased in our BOGO promo as long as it is the same style/price for a different size (stock permitting). If you are looking to return an item purchased during our BOGO Promotion for a credit you must return items in pairs to receive the store credit. You will receive a store credit in the amount of the first qualifying item (paid) that was returned, only in the event that the second qualifying (free) item is included in the same return package - Both items must be in new, as received condition per the normal Peace of Mind Return Policy Terms below. If an item is received without its paired item we will issue a store credit for 50% of the amount paid for the returned item less any shipping fees incurred by Cheeky Chickadee to ship out the original order.

Buy One Get One Offer Terms and Conditions:

• Purchase any two (2) items from our BOGO Collection page in the same transaction and receive the second item (of equal or lesser value) free. Items in the collection will not be eligible for this BOGO promotion once sold out or promotion ends.
• The BOGO promotion can be applied on any amount of items within the collection as long as they are purchased in pairs; The offer will automatically be applied at checkout on the items of the lowest value in the same transaction.
• The BOGO promotion is not valid with any other promo, offer, reward, birthday voucher, free shipping code or discount code.
• Cheeky Chickadee reserves the right to cancel or change the BOGO promotion at any point, without prior notice. Not valid on previous purchases and cannot be applied retroactively.

Please check over your order upon receipt before removing any tags or washing. If you find that a wrong item was sent or that an item is faulty in as received condition, then please email customer support with your order number, the affected style/size and photos of the barcode on the bag and/or the faults within 7 days of delivery no exceptions. Print placement and slight differences in fabric colour between styles are not faults. Slight shade difference are the result of the hand dyed batch process that our fabrics go through during manufacture. 

We guarantee our swimwear and clothing hardware against manufacturing issues for 6 months from original order date. Customer wear and tear and/or hard use, is not covered by this guarantee... i.e. holes in clothing, tears in fabric, seams splits/stretches from wear, stains on fabric, hard/rough surface damage to fabric (pilling), fading or discolouration due to personal laundering methods or harsh detergents/sunscreens, removal of buttons, etc.

In the case that a replacement is due, Cheeky Chickadee will replace for same size, same style, same print unless aforementioned print is out of stock, then a different in stock print will be offered in the same size/style or a store credit equal to the amount paid for the item. We do not offer replacements in the form of pre-order items or future release/restock items. Faulty items that were purchased on sale or with a discount will be replaced with the same style/size in the same sale collection or discount collection if the original style/size item is out of stock. In the event that an equally priced replacement is not available then a store credit equal to the original price paid for the faulty item will be offered at our discretion. Our replacement offer does not convey to products that are purchased via a marketplace, have since been sold on to a new owner, or traded on any BST platform.

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