Peace of Mind Returns
PEACE OF MIND RETURN POLICY
We trust you will love your purchase but if you are not completely satisfied then we are happy to accept your return, per our Peace of Mind Returns Policy, for any reason, within 30 days of original dispatch date.
Please read our returns policy terms below before returning your item(s). If you have any additional questions please email our friendly support team.
Watercolour Print Artwork & Decals: Due to the delicate nature of our custom made watercolour print artwork & Decals, we do not offer refunds, store credits, or exchanges on them.
Pre-Order Items: As our pre-order stock is made to order, we cannot accept cancellations or returns on these items.
Christmas Gift Returns Extension: Thank you for thinking of us as your gift choice! We are happy to extend our return policy to 14 days post Christmas day for items purchased between November 15 through to December 15 as long as the item(s) adhere to the return policy requirements.
Returns - The Basics
- All returns must be received within 30 days of original dispatch date, no exceptions.
- All returns must be in unworn, unwashed condition with the original barcoded cloth garment bag and attached garment tags.
- Once you have read the above return requirements, please email customer service to receive your return authorisation number.
- Once you receive your #RA please head over to our Australia Post returns portal to complete the return process and pay for/print your return label.
- Once we receive your return we will issue a store credit via a Cheeky Chickadee emailed gift card that is good for 12 months from the date of issue. Returns are processed once a week on Fridays.
Cancellation Requests & Order Changes
At Cheeky Chickadee we have gone to great lengths to streamline our order processing. We process your orders as quickly and efficiently as we can but the downside of this is that there is little to no time to make changes or cancel an order once it has been submitted. We apologise in advance if this causes an inconvenience and encourage you to follow the Peace of Mind Returns process as described above to return your item(s).
In the Case of Faulty Items or Incorrect Item Received
Please check over your order upon receipt before removing any tags or washing. If you find that a wrong item was sent or that an item is faulty, then please email customer support with your order number, the affected style/size and photos of the barcode on the bag and/or the faults within 7 days of delivery. Print placement and slight differences in fabric colour between styles are not faults. Slight shade difference are the result of the hand dyed batch process that our fabrics go through during manufacture.
We guarantee our swimwear and clothing against manufacturing issues for 6 months from original order date. Customer wear and tear and/or hard use, is not covered by this guarantee... i.e. holes in clothing, tears in fabric, stains on fabric, hard/rough surface damage to fabric, etc. In the case that a replacement is due, Cheeky Chickadee will replace for same size, same style, same print unless aforementioned print is out of stock, then a different print or a store credit will be offered at our discretion. Our replacement offer does not convey to products that are purchased via a marketplace, have since been sold on to a new owner, or traded on any BST platform.