Peace of Mind Returns
PEACE OF MIND RETURN POLICY
We trust you will love your purchase but if you are not completely satisfied then we are happy to accept your return, per our Peace of Mind Returns Policy, for any reason, within 30 days of original dispatch date.
Please read our returns policy terms below before returning your item(s). If you have any additional questions please email our friendly support team.
For Return Details on items purchased from our Buy One Get One Offer Please Read Below
Buy One Get One Offer Terms and Conditions:
- Purchase any two (2) items from our BOGO Collection page in the same transaction and receive the second item (of equal or lesser value) free. Items in the collection will not be eligible for this BOGO promotion once sold out or promotion ends.
- The BOGO promotion can be applied on any amount of items within the collection as long as they are purchased in pairs; The offer will automatically be applied at checkout on the items of the lowest value in the same transaction.
- The BOGO promotion is not valid with any other promo, offer, reward, birthday voucher, free shipping code or discount code.
- Cheeky Chickadee reserves the right to cancel or change the BOGO promotion at any point, without prior notice. Not valid on previous purchases and cannot be applied retroactively.
BOGO Return Policy
We are happy to exchange any item purchased in our BOGO promo as long as it is the same style/price for a different size (stock permitting). If you are looking to return an item purchased during our BOGO Promotion for a credit you must return items in pairs to receive the store credit. You will receive a store credit in the amount of the first qualifying item (paid) that was returned, only in the event that the second qualifying (free) item is included in the same return package - Both items must be in new, as received condition per the normal Peace of Mind Return Policy Terms below. If an item is received without its paired item we will issue a store credit for 50% of the amount paid for the returned item less any shipping fees incurred by Cheeky Chickadee to ship out the original order.
Watercolour Print Artwork & Decals: Due to the delicate nature of our custom made watercolour print artwork & Decals, we do not offer refunds, store credits, or exchanges on them.
Pre-Order Items: Pre-Orders cannot be cancelled. Orders that contain pre-order and in-stock items will not receive price adjustments. Pre-Order delivery dates are subject to change.
Christmas Gift Returns Extension: Thank you for thinking of us as your gift choice! We are happy to extend our return policy to 14 days post Christmas day for items purchased between November 15 through to December 15 as long as the item(s) adhere to the return policy requirements.
Returns - The Basics
- All returns must be received within 30 days of original dispatch date, no exceptions.
- All returns must be in unworn, unwashed condition with the original barcoded cloth garment bag and attached garment tags.
- Once you have read the above return requirements, please email customer service to receive your return authorisation number.
- Once you receive your #RA please head over to our Australia Post returns portal to complete the return process and pay for/print your return label.
- Once we receive your return we will issue a store credit via a Cheeky Chickadee emailed gift card that is good for 12 months from the date of issue. Returns are processed once a week on Fridays.
Cancellation Requests & Order Changes
At Cheeky Chickadee we have gone to great lengths to streamline our order processing. We process your orders as quickly and efficiently as we can but the downside of this is that there is little to no time to make changes or cancel an order once it has been submitted. We apologise in advance if this causes an inconvenience and encourage you to follow the Peace of Mind Returns process as described above to return your item(s).
In the Case of Faulty Items or Incorrect Item Received
Please check over your order upon receipt before removing any tags or washing. If you find that a wrong item was sent or that an item is faulty, then please email customer support with your order number, the affected style/size and photos of the barcode on the bag and/or the faults within 7 days of delivery no exceptions. Print placement and slight differences in fabric colour between styles are not faults. Slight shade difference are the result of the hand dyed batch process that our fabrics go through during manufacture.
We guarantee our swimwear and clothing hardware against manufacturing issues for 6 months from original order date. Customer wear and tear and/or hard use, is not covered by this guarantee... i.e. holes in clothing, tears in fabric, seams splits/stretches from wear, stains on fabric, hard/rough surface damage to fabric (pilling), etc. In the case that a replacement is due, Cheeky Chickadee will replace for same size, same style, same print unless aforementioned print is out of stock, then a different in stock print will be offered in the same size/style. We do not offer replacements in the form of pre-order items or future release/restock items. Faulty items that were purchased on sale or with a discount will be replaced with the same style/size in the same sale collection or discount collection if the original style/size item is out of stock. In the event that a replacement is not available then a store credit equal to the original price paid for the faulty item will be offered at our discretion. Our replacement offer does not convey to products that are purchased via a marketplace, have since been sold on to a new owner, or traded on any BST platform.