We trust you will love your purchase but if you are not completely satisfied then we are happy to accept your return, per our Peace of Mind Returns Policy, for any reason, within 30 days of original dispatch date.
The policy below applies to customers who purchased their Cheeky Chickadee item(s) directly from our website. Customers who purchased their Cheeky Chickadee item(s) from a boutique, please refer back to the boutique the item was originally purchased from.
Please read our returns policy terms below before returning your item(s).Returns Terms & Conditions
- All returns must be in unworn, unwashed condition with the original barcoded cloth garment bag and attached garment tags.
- All returns must be received within 30 days of original dispatch date, no exceptions.
- Customers are responsible for return shipping except in cases of faulty product or wrong item received.
- All returned items must be free of any sign of wear, odour, pet hair, antiperspirant, and otherwise be in new (unworn) re-saleable condition.
- Swimwear must be tried on over underwear.
- For hygienic reasons we will return to sender any products that show signs of wear.
- If your item was received in a matching fabric bag then it must be returned in the matching fabric bag with the correct barcode/style name on it. Items returned without the matching gift bag will be rejected and returned to sender.
- Any and all shipping charges are non-refundable.
- Orders made separately must be returned separately using our returns portal. We apologise but we cannot accept back multiple orders in one parcel nor can we waive shipping costs for multiple returns.
- We offer store credit and exchange options for returned items. We do not offer refunds for returns unless the item is deemed as faulty.
- Some items are non-returnable (Mystery Bundles & items marked as Final Sale.)
- Please submit all returns via our Cheeky Chickadee Returns portal regardless of reason. If your return is due to a fault or a packing error, please follow the prompts in the Returns Portal and one of our agents will get back to you ASAP.
- Keep a copy of your return tracking number for your records.
Mystery Bundles: Mystery Bundles are final sale, no returns no exchanges.
Watercolour Print Artwork & Decals: Due to the delicate nature of our custom made to order watercolour print artwork & Decals, we do not offer refunds, store credits, or exchanges on them.
Pre-Order Items: Pre-Orders cannot be cancelled as they are made to order. Orders that contain pre-order and in-stock items will not receive price adjustments. Pre-Order delivery dates are subject to change.
Christmas Gift Returns Extension: Thank you for thinking of us as your gift choice! We are happy to extend our return policy to 14 days post Christmas day for items purchased between November 15 through to December 15 as long as the item(s) adhere to the return policy requirements.
On rare occasions we may run a Buy One Get One offer. Please note that the Return Policy is slightly different for BOGO orders. We are happy to exchange any item purchased in our BOGO promo as long as it is the same style/price for a different size (stock permitting). If you are looking to return an item purchased during our BOGO Promotion for a credit you must return items in pairs to receive the store credit. You will receive a store credit in the amount of the first qualifying item (paid) that was returned, only in the event that the second qualifying (free) item is included in the same return package - Both items must be in new, as received condition per the normal Peace of Mind Return Policy Terms below. If an item is received without its paired item we will issue a store credit for 50% of the amount paid for the returned item less any shipping fees incurred by Cheeky Chickadee to ship out the original order.
Buy One Get One Offer Terms and Conditions:
- Purchase any two (2) items from our BOGO Collection page in the same transaction and receive the second item (of equal or lesser value) free. Items in the collection will not be eligible for this BOGO promotion once sold out or promotion ends.
- The BOGO promotion can be applied on any amount of items within the collection as long as they are purchased in pairs; The offer will automatically be applied at checkout on the items of the lowest value in the same transaction.
- The BOGO promotion is not valid with any other promo, offer, reward, birthday voucher, free shipping code or discount code.
- Cheeky Chickadee reserves the right to cancel or change the BOGO promotion at any point, without prior notice. Not valid on previous purchases and cannot be applied retroactively.
Wholesale Returns Policy: All sales are final unless items are deemed faulty within the 7 day period post delivery. Please read below for faulty item policy.
In the Case of Faulty Items or Incorrect Item Received
Please check over your order upon receipt before removing any tags or washing. If you find that a wrong item was sent or that an item is faulty, then please follow the prompts in our Cheeky Chickadee Returns Portal within 7 days of delivery, no exceptions. Wholesalers: Please email us at email@example.com with your query within 7 days post delivery of goods.
Please note: Print placement and slight differences in fabric colour between styles are not faults. Slight shade difference are the result of the hand dyed batch process that our fabrics go through during manufacture. Colour differences between fabric types are normal (example, Men's boardshorts versus Children's swimwear will vary slightly in shade due to the difference in fabrics) Sand trapped in swimwear is not a product fault and falls under customer wear and tear. This industry wide issue can easily be remedied by following one of our tips located over on the Swimwear Care Page.If you have any additional questions about our policy please email our friendly support team.