This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Looking to Exchange or Return?

We are here to help you get started!

First, log in to your Cheeky Chickadee store account. If you do not have an account you can create one using the email you placed your order under.

Once logged in to your account you will find your order history.

Take note of the order number associated with the item you would like to return. (You can also find your order number in your Order Confirmation email.)

*** Please read our returns policy terms below before returning your item(s). ***

Returns Terms & Conditions

  • All returns must be received within 30 days of original dispatch date, no exceptions.
  • We offer store credit and exchange options for returned items. We do not offer refunds for returns unless the item is deemed as faulty.
  • Customers are responsible for return shipping except in cases of faulty product or wrong item received. Please note: If you opt for a store credit the return shipping cost is deducted from your credit. If you opt to Shop Now with your credit or exchange for the same item/different size, the flat rate return shipping cost will be presented during the purchase/exchange process.
  • All returns must be unworn & unwashed (free of any sign of wear, odour, pet hair, antiperspirant, make-up, etc). Swimwear must be tried on over underwear. For hygienic reasons we will reject returns that show signs of wear.
  • Items must be returned in the original barcoded matching cloth bag and all garment tags must still be attached. Items returned without the matching fabric bag or barcoded tags are not eligible for return.
  • Original shipping charges are non-refundable.
  • Orders made separately must be returned separately using our returns portal. We apologise but we cannot accept back multiple orders in one parcel nor can we waive shipping costs for multiple returns.
  • Some items are non-returnable (Mystery Bundles & items marked as Final Sale.)
  • Please submit all returns via our Cheeky Chickadee Returns portal regardless of reason. If your return is due to a fault or a packing error, please follow the prompts in the Returns Portal and one of our support team members will get back to you ASAP.
  • Please keep a copy of your return tracking number for your records.
  • Please note that any exchange orders or orders made using store credit by "shopping now" are not placed or held until the return is marked as "in transit" by Australia Post. Should the item(s) you are exchanging for or purchased using your store credit during the return process go out of stock before you get your return on its way back to us, you will receive an out of stock notification and a store credit will be sent via emailed gift card in its place.

*** You must use the shipping label provided via our returns portal linked below. Using your own label or pre-paid satchel will delay the processing of your return.***

Exemptions to our Return Policy

Mystery Bundles: Mystery Bundles are final sale, no returns no exchanges.
Watercolour Print Artwork & Decals: Due to the delicate nature of our custom made to order watercolour print artwork & Decals, we do not offer refunds, store credits, or exchanges on them.
Pre-Order Items: Pre-Orders cannot be cancelled as they are made to order. Orders that contain pre-order and in-stock items will not receive price adjustments and will ship once all items are in stock. Pre-Order delivery dates are subject to change. Pre-Order timeline updates are available on our FAQ page here.
Christmas Gift Returns Extension: Thank you for thinking of us as your gift choice! We are happy to extend our return policy to 14 days post Christmas day for items purchased between November 15 through to December 15 as long as the item(s) adhere to the return policy requirements.

BOGO Return Policy: On rare occasions we may run a Buy One Get One offer. Please note that the Return Policy is slightly different for BOGO orders. We are happy to exchange any item purchased in our BOGO promo as long as it is the same style/price for a different size (stock permitting). If you are looking to return an item purchased during our BOGO Promotion for a credit you must return items in pairs to receive the store credit. You will receive a store credit in the amount of the first qualifying item (paid) that was returned, only in the event that the second qualifying (free) item is included in the same return package - Both items must be in new, as received condition per the normal Peace of Mind Return Policy Terms below. If an item is received without its paired item we will issue a store credit for 50% of the amount paid for the returned item less any shipping fees incurred by Cheeky Chickadee to ship out the original order.

Buy One Get One Offer Terms and Conditions: Purchase any two (2) items from our BOGO Collection page in the same transaction and receive the second item (of equal or lesser value) free. Items in the collection will not be eligible for this BOGO promotion once sold out or promotion ends. The BOGO promotion can be applied on any amount of items within the collection as long as they are purchased in pairs; The offer will automatically be applied at checkout on the items of the lowest value in the same transaction. The BOGO promotion is not valid with any other promo, offer, reward, birthday voucher, free shipping code or discount code. Cheeky Chickadee reserves the right to cancel or change the BOGO promotion at any point, without prior notice. Not valid on previous purchases and cannot be applied retroactively.

Cancellation Policy

At Cheeky Chickadee we have gone to great lengths to streamline our order processing. We process your orders as quickly and efficiently as we can but the downside of this is that there is little to no time to make changes or cancel an order once it has been submitted. We apologise in advance if this causes an inconvenience and encourage you to follow the Peace of Mind Returns process as described above to return your item(s) once they are received. Should we catch your order in time and successfully cancel it, please note that any discount, reward or birthday voucher used on a cancelled order will not be reissued as they are one use only.

Product Guarantee

We guarantee our swimwear and clothing hardware against manufacturing issues for 6 months from the original order date - this includes "upsizing" purchases. Customer wear and tear and/or hard use is not covered by this guarantee... i.e. holes in clothing, tears in fabric, seams splits/stretches from wear, stains on fabric, hard/rough surface damage to fabric (pilling), sand trapped in swimwear, fading or discolouration due to personal laundering methods or harsh detergents/sunscreens, removal of buttons, etc. In the case that a replacement is due, Cheeky Chickadee will replace for the same size, same style, same print unless the aforementioned print is out of stock, then a different in-stock print will be offered in the same size/style or a store credit equal to the amount paid for the item. We do not offer replacements in the form of pre-order items or future release/restock items. Faulty items that were purchased on sale or with a discount will be replaced with the same style/size in the same sale collection or discount collection if the original style/size item is out of stock. In the event that an equally priced replacement is not available then a store credit equal to the original price paid for the faulty item will be offered at our discretion. Our replacement offer does not convey to products that are purchased via a marketplace, have since been sold on to a new owner, or traded on any BST platform. Gift order fault claims must be accompanied by an Order number. We will require the name of the gift giver and/or their email address so we can locate the original order to attach the claim to. Please have that information ready when emailing support with your claim.

In the Case of Faulty Items or Incorrect Item Received

Please check over your order upon receipt before removing any tags or washing. If you find that a wrong item was sent or that an item is faulty, then please follow the prompts in our Cheeky Chickadee Returns Portal within 7 days of delivery with a clear photo of the issue. Issues raised beyond the 7 days post receipt or after an item is washed may be denied. Once you file your faulty return request and have uploaded a clear photo displaying the fault, your return request will then need to be reviewed by our support team. Please allow 24 business hours for the review to take place. Once your faulty return is reviewed and approved we will email you a pre-paid postage label to use on your faulty item return. Faulty item returns and non-faulty returns cannot be sent together as they head to different destinations. Please file these returns separately.

Please note: print placement and slight differences in fabric colour between styles are not faults. Slight shade differences are the result of the hand dyed batch process that our fabrics go through during manufacture. Sand trapped in swimwear is not a product fault and falls under customer wear and tear. This industry wide issue can easily be remedied by following one of our tips located over on the Swimwear Care Page.

If you have any additional questions about our policy please email our friendly support team here or fill out the form below.

Do you have a question we haven't answered above? Send us an email!


Limited Edition, Hand-Painted, Watercolour Prints Designed to Make Kids Smile!


Congratulations! Your order qualifies for free shipping You are $99 AUD away from free shipping!
No more products available for purchase