FREQUENTLY ASKED QUESTIONS
We want to make your shopping experience with Cheeky Chickadee as simple and stress free as possible. These are the questions we get asked most frequently by our Cheeky Flock. If you can’t find your question answered here, please email our friendly customer support and they will be happy to assist you Monday-Friday 9 am - 5:00 pm (public holidays excepted)
Please Note: Due to the current Covid-19 situation in NSW parcel processing and delivery times may be longer than anticipated. Please see the Australia Post website here for updates on impacts to Domestic and International Delivery services. Although we understand this can be frustrating we ask that you remain patient while the Australia Post does their best to meet the massive Christmas level volumes while under tight Covid-19 restrictions and reduced staff levels. Thank you for your continued patience and your support.
What happens when I place my order?
Cheeky Chickadee will send an email confirming your order to the email address you entered upon order placement. Once the item has shipped you will receive an additional email confirming shipment along with the shipping details to that same email address. This email usually arrives around 10-11 pm AEST on the night of dispatch. If you do not find an email from us in your inbox, please check your spam filter and add email@example.com to your address book and/or safe sender list.
When will my order be despatched and how can I track my parcel?
Please see our Shipping & Delivery page
Can I change or cancel my order once it has been placed?
At Cheeky Chickadee we have gone to great lengths to streamline our order processing so you can receive your beautiful products quickly. Our amazing remote warehouse team tends to process all orders as they come in. While this is fast and efficient the downside of this is that there is little to no time to make changes or cancel an order once it has been submitted. We will make every effort to catch your order before it is fulfilled but unfortunately cannot make a guarantee. We apologise in advance if this causes an inconvenience and encourage you to follow the peace of mind returns process as described here to return your item(s). Pre-Orders cannot be cancelled.
I made separate orders… Can I combine them to save on shipping?
We love it when customers come back for seconds.. Thank you! Unfortunately we are not able to guarantee that we can combine orders that were made separately as our order fulfilment is done remotely to our support offices. While we may spontaneously combine seperate orders from time to time we will not offer shipping refunds on orders that are placed separately. Orders placed using a discount code (reward, birthday voucher, discount code, store credit code that includes a free shipping allowance, or an automatic discount promotion) may be combined but a shipping refund will not be offered for the discounted order. The best way to receive free shipping is to meet the free ship minimum spend on orders $99+
I have more than one discount - Can I use them together?
We are so glad you have more than one discount to choose from! We only allow one discount per order. This applies to Cheeky Flock Rewards, Birthday vouchers, discount codes, Free shipping codes and automatic discount offers. We also cannot extend the expiry dates on any of the aforementioned discounts as they must be used within their designated time frames.
I purchased an item at full price and it is now discounted, can I receive a price adjustment or refund?
Thanks for ordering from our selection when it was new, we appreciate you! Unfortunately we do not apply discounts retroactively to orders placed before a sale started or after it ends. We do not offer price adjustments to orders for in stock items that are on hold due to an order that also contains pre-order products. You are welcome to return your order once received for a store credit or exchange, however we do not offer price adjustments.
I made an order that has in-stock items and pre-order items or items that are slated to ship at a later date, can you split it?
If you ordered in-stock and pre-order items or items slated to ship at a later date per the product description... then the entire order will ship out together as soon as ALL items are in stock. If you would like your in-stock items to ship sooner then you will need to place separate orders for in-stock and pre-order/later ship date items as we can not split the order after it has been placed and confirmed. If you need the in stock items sooner and have placed a combined order please email customer service so we can invoice you for any applicable shipping charges and split the order. If you decide to wait for your in-stock items to ship with your pre-order items and the in stock items are marked down at a later date, there will be no adjustments or discounts applied retroactively to your order.
If I have in-stock items on my pre-order and the in stock items go on sale while I wait for my pre-orders to arrive can you adjust the price?
Pre-Orders that contain in-stock items will not receive price adjustments if you choose to wait for them to ship with your pre-order items to save on shipping fees. We do not apply discounts retroactively to items that are currently on hold due to pre-orders made with in stock products. You are welcome to return your items once received for store credit but we will not adjust the price as the order was placed when there was a full selection of sizes and prints.
When will my pre-order item ship?
Pre-Order shipping dates are available in the description of the item purchased. If only some sizes in the product listing were pre-order then just click on the size you ordered on the Cheeky Chickadee web-store and the date will appear under the “Pre-Order Now” button. The dates are estimates but the items generally ship during the week commencing the date noted in the listing.
Can I add a gift note to my order?
Thanks for choosing us as your gift choice! Unfortunately we can not add gift notes to orders as all our parcels are fulfilled by a 3rd party warehouse. The good news is there will be no receipt in your parcel and each Cheeky Chickadee piece will come in its own matching gift bag!
I need to return an item I purchased, what is your policy?
You can find our Peace of Mind Return Policy and all its details here.
I want to buy a Christmas gift, can I receive a return extension?
Thank you for thinking of us as your gift choice! We are happy to extend our return policy to 14 days post Christmas day for items purchased between November 15 through to December 15 as long as the item(s) adhere to the return policy requirements.
How should I wash my Cheeky Chickadee swimwear?
- Rinse immediately after use to clean out salt, sand, pool water and perspiration.
- Machine or hand wash (zippers up) in cool / warm water with mild detergent or liquid soap after every wear.
- Do not wring, rub, soak or bleach.
- Do not tumble dry - Only drip dry in shade.
- Do not leave rolled up wet or store when damp.
- Do not iron or dry clean.
How do I choose the correct size?
Please check out our Sizing page along with the provided garment measurements in each Cheeky Chickadee product page. Just above the "add to cart" button will be a "size chart" icon. Click here and a pop up will appear that displays the measurements in each size along with a photo showing where we measured on the garment. It is helpful to measure an item you already own that is similar in style & cut and fits comfortably, just as we have in our measurement photo. Then, compare the measurements you get to those in our size chart. This is the best method to find the suitable size for yourself or child.
How should I care for my Cheeky Chickadee swimwear?
Please do not rub your swimwear on rough surfaces or sharp edges like rocks, pool steps/decking, or concrete. This can cause pilling or damage on the affected areas (bum, tummy, backs of sleeves.)
Will my product look exactly like the product on the website?
The print placement will vary from item to item. Due to individual calibration, computer monitors and phone displays may change the actual colour of the item slightly so please allow for some variances between prints. As our garments and fabrics are handmade, please allow for reasonable variances in sizing and colour. We use a few different types of fabrics to manufacture our clothing (this detail is found under the Fabric heading in each product description.) For example... women’s leggings are made from a different fabric to that of the Kid’s Leggings... Jumpers are made from a specific cotton blend that differs from that of the cotton blend we use on our tees and kid's leggings, the swimsuits are made from a nylon blend and the fabric bags we package each piece into is made from a poly blend... so will be a slight shade variance between pieces. We also batch dye our fabric which could be the cause to a very slight shade variation between two pieces of the same style and fabric. These are not flaws or faults but just a product of how different fabrics absorb ink and the nature of batch dying large amounts of fabric.
Where are Cheeky Chickadee products made?
All our apparel pieces are designed here in Australia and then handmade in China. We have this detailed on each product page. For the Prints side of our business, our artworks are printed here on the Northern Beaches of Sydney.
When will you restock?
While we absolutely hate to disappoint our flock the majority of Cheeky Chickadee's Prints are a limited edition, one time release which adds to the uniqueness of each print and piece. The only prints that we restock are located under the Favourites tab on the website. Here you will find Flock favourites like Cockatoos and Whales, etc. Occasionally we add to this curated collection. The best way to snag prints before they sell out is to join our Cheeky Flock program. It's free! Not only do you gain early access to our release days but you also earn rewards and points to use towards future purchases. You can find out more about it here. We also offer restock notifications on select favourites products. The best way to be notified immediately when an item is added back into stock is to choose the size and style of the item you are after and sign up for the restock notification. The button will be located on the product page just under the "add to cart" button. You will be notified when we add single returns back into stock as well as when we do a bulk restock so make sure you purchase quick as chances are it could sell out again if you wait too long. If this happens and you miss out, please resign up for the restock notice.
Do you offer wholesale?
While we appreciate your interest... At this time Cheeky Chickadee does not offer wholesale of their products and only sells directly to customers from the Cheeky Chickadee website.
Does Connie make bespoke garments or custom paintings?
While we appreciate your love for Connie’s art, at this time she does not take orders for commissioned pieces of any kind. We are also unable to accomodate any extended size ranges or modifications on styles we currently have. We apologise for any disappointment this may cause.
Mystery Bundles are a surprise bundle of random products that we offer on occasion. As there's so much value packed into each bundle, no other discount codes or Cheeky Flock reward points can be applied, and there's no returns or exchanges permitted for pieces within the bundle or for the bundle itself. As these bundles are entirely random in nature and sell through so quickly each time they're available, there's no way for us to make sure you don't receive a piece that you've already purchased in the season so far. Depending on availability, alongside accessories, bundles may contain a mix of all clothing, all swimwear, or a mix of both depending on pieces available to match your choice. Some bundles - for both boys and girls - may contain unisex pieces. Due to order volume, Mystery Bundles usually take a few days to ship out.
CHEEKY FLOCK QUESTIONS...
How do I redeem my Cheeky Flock points for a Reward?
First, sign into your Cheeky Chickadee account.. Then, to redeem your points click on the Blue Oval shaped Rewards icon on the bottom left hand side of your screen (both phone and computer) - Next, click 'Redeem' - Finally, choose how many points you want to redeem via the slider and it'll generate a code. Voila! Please note that rewards cannot be combined with other rewards, discount codes or birthday vouchers.
I registered my birthday but I don't think it went through?
First, make sure you sign into your Cheeky Flock account first, then register your birthday and/or children's birthday's. Our system will not send you a notification or confirmation that you have registered your birthday(s), but it will register you once you fill it out and hit enter. Birthday vouchers are emailed on the actual day of your birthday. Not before or after. If it does not arrive, just let us know as we can help with that too! Birthday rewards cannot be combined with rewards, other birthday vouchers or discount codes nor can we extend their expiry dates.
How do I leave a product or business review?
The best way to leave a review is to use the click through link/button on the email you will receive inviting you to review your latest purchase. If you have not received this email and want to review your purchases manually, you will need to follow these instructions: First.. make sure you are signed in to your Cheeky Chickadee account. Next, go to the product page that you want to leave a review for and scroll down to the customer reviews part of the page. There you will see a button on the right just above where the customer reviews start that reads "Write a Review." Click that button and it should let you leave a review there. To receive any offered promo-codes in exchange for product reviews you will need to leave a photo with your review.
How do I get early access to a New Release event as a member of the Cheeky Flock?
One amazing benefit of being part of the Cheeky Flock is obtaining early access to our New Release events before the general public! Our early access times are based on your Cheeky Flock tier.
To find out your tier please log into your Cheeky Flock account and then click on the blue bubble on the lower left side of your screen. There you will find your tier level, how many points you have to spend and your refer a friend link to share.
Access times are as follows:
Do you have a Cheeky Chickadee V.I.P. Community?
We thought you would never ask! Why yes!! We do! Please head on over to our Cheeky Chickadee V.I.P. group page on Facebook here. You will find yourself immersed in our amazing Cheeky Chickadee community where we will serve up all things V.I.P. Cheeky Chickadee like sneak peeks at new styles/prints, exclusive behind the scenes footage, Q & A sessions with our Creative head, Connie, and lots of general "mom-ing" fun with other like-minded Cheeky Chickadee fans. What-cha waiting for? https://www.facebook.com/groups/cheekychickadeevipgroup