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Pre-Order Information

What are Pre-Order Shipping Dates?

Our Pre-Order shipping dates provide estimated timelines that we strive to uphold. However, please note that these estimations might need adjustment in case of unforeseen logistical challenges beyond our control.

Pre-Order estimates are found in the product description under the Pre-Order Info tab and in the Pre-Order Shipping Estimates accordion below.

Changes and Cancellations

Once a Pre-Order is placed, it's set in motion and cannot be edited. While cancellations are not possible, rest assured that you can still explore our standard Peace of Mind Return Policy once you receive your order.

We appreciate your understanding and patience as we work to provide you with the best possible experience and products.

Staying Informed with Pre-Order Updates

Stay updated on your Pre-Order status through this dedicated Pre-Order update section. This page will have the latest information regarding your Pre-Order, ensuring you're always in the loop. Just locate which Pre-Order you ordered from inside the Pre-Order Shipping Estimates accordion list below and all pertinent Pre-Order information can be found there.

In-Stock & Pre-Order Items in One Order

If you ordered in-stock and pre-order items or items slated to ship at a later date per the product description... then the entire order will ship out together as soon as ALL items are in stock. If you would like your in-stock items to ship sooner then you will need to place separate orders for in-stock and pre-order/later ship date items as we can not split the order after it has been placed and confirmed. If you need the in stock items sooner and have placed a combined order please email customer support so we can invoice you for any applicable shipping charges and split the order. If you decide to wait for your in-stock items to ship with your pre-order items and the in stock items are marked down at a later date, there will be no adjustments or discounts applied retroactively to your order.

Pre-Order Shipping Estimates

10th Birthday Surprise

Still in transit. Updated fulfilment timeframe between 11th - 17th July.

Cheeky Foodies

Update 8th July: In the final stages of production 🙌 Due for completion Monday 15th July. Expected fulfilment between 19th-25th July.

Cheeky Vehicles

Ships w/c 29th July.

Cheeky Fantasy

Estimated shipping w/c 19th August.

Wholesale

Wholesale Enquiries & B2B Expressions of Interest...

While we currently do not offer wholesale products we are actively accepting wholesale applications from interested businesses and boutiques. Please head over to our Wholesale Enquiry Page and fill out the contact form. Thank you!

Wholesale Return Policy

Order Questions

What happens when I place my order?

Cheeky Chickadee will send an email confirming your order to the email address you entered upon order placement. Once the item has shipped you will receive an additional email confirming shipment along with the shipping details to that same email address. This email usually arrives around 10-11 pm AEST on the night of dispatch. If you do not find an email from us in your inbox, please check your spam filter and add sales@cheekychickadee.com to your address book and/or safe sender list.

When will my order be despatched and how can I track my parcel?

Can I add a gift note to my order?

Thanks for choosing us as your gift choice! Unfortunately we can not add gift notes to orders as all our parcels are fulfilled by a 3rd party warehouse. The good news is there will be no receipt in your parcel and each Cheeky Chickadee piece will come in its own matching gift bag!

Can I change or cancel my order once it has been placed?

At Cheeky Chickadee we have gone to great lengths to streamline our order processing so you can receive your beautiful products quickly. Our amazing remote warehouse team tends to process all orders as they come in. While this is fast and efficient the downside of this is that there is little to no time to make changes or cancel an order once it has been submitted. Unfortunately we cannot make order changes nor can we combine multiple orders. We apologise in advance if this causes an inconvenience and encourage you to follow the peace of mind returns process as described here to return your item(s). Pre-Orders cannot be cancelled. Any discount code, reward or birthday voucher used on a cancelled order will not be reissued as they are one time use only.

I made separate orders… Can I combine them to save on shipping?

We love it when customers come back for seconds.. Thank you! Unfortunately we are unable to combine orders that were made separately as our order fulfilment is done remotely to our support offices.

I made an order that has in-stock items and pre-order items or items that are slated to ship at a later date, can you split it?

If you ordered in-stock and pre-order items or items slated to ship at a later date per the product description... then the entire order will ship out together as soon as ALL items are in stock. If you would like your in-stock items to ship sooner then you will need to place separate orders for in-stock and pre-order/later ship date items as we can not split the order after it has been placed and confirmed. If you need the in stock items sooner and have placed a combined order please email customer support so we can invoice you for any applicable shipping charges and split the order. If you decide to wait for your in-stock items to ship with your pre-order items and the in stock items are marked down at a later date, there will be no adjustments or discounts applied retroactively to your order.

If I have in-stock items on my pre-order and the in stock items go on sale while I wait for my pre-orders to arrive can you adjust the price?

Pre-Orders that contain in-stock items will not receive price adjustments if you choose to wait for them to ship with your pre-order items to save on shipping fees. We do not apply discounts retroactively to items that are currently on hold due to pre-orders made with in stock products. You are welcome to return your items once received for store credit but we will not adjust the price as the order was placed when there was a full selection of sizes and prints.

Return Questions

I need to return an item I purchased, what is your policy?

No problem! You can find our Peace of Mind Return Policy and all its details here.

I want to buy a Christmas gift, what is your returns policy extension period?

Thank you for thinking of us as your gift choice! We are happy to extend our return policy to 14 days post Christmas day for items purchased between November 15 through to December 15 as long as the item(s) adhere to the return policy requirements. Once you agree to the policy terms head over to our Returns Portal and file your return.

I received a gift and need to return it (for any reason) - How do I do this? 

To process a gift return you will need an order number to associate with your item and you can proceed to the Returns Portal and file for a gift exchange. If you do not have an order number then you will need to email support with the gift givers name, email address or shipping address so we can help locate the order number to see if your item is eligible for return. Please note that gifts are also subject to our 30 day return policy with the exception of Christmas gifts (see return policy extension above.) If you do not have any of the above information then we cannot process your return.

I am an International customer and have received a refund for an item(s) and the amount refunded differs from the amount paid. Why?

Unfortunately we can only submit refunds equal to the amount paid for an item(s) in the currency that was used to pay for it. If you selected to pay in AUD for your order you will be refunded in AUD. If you selected USD to pay for your order then your refund will be issued back in USD. We do not cover any foreign currency or banking fees/charges nor do we cover any fluctuations in currency value.

Discount Questions

I have more than one discount - Can I use them together?

We are so glad you have more than one discount to choose from! We only allow one discount per order. This applies to Cheeky Flock Rewards, Birthday vouchers, discount codes, Free shipping codes and automatic discount offers. We also cannot extend the expiry dates on any of the aforementioned discounts as they must be used within their designated time frames.

I used a discount on my order but need to return an item...

Please note that discounts are prorated evenly across all items in an order. This includes but is not limited to Cheeky Flock rewards, birthday vouchers and credit codes. A store credit will be issued equal to the listed price of the item at time of purchase less the prorated discount you received. All discounts (rewards, vouchers and codes) are one time use only and will not be reissued for returned items or cancelled orders.

I purchased an item at full price and it is now discounted, can I receive a price adjustment or refund?

Unfortunately we do not apply discounts retroactively to orders placed before a sale started or after it ends. We do not offer price adjustments to orders for in stock items that are on hold due to an order that also contains pre-order products. You are welcome to return your order once received for a store credit or exchange, however we do not offer price adjustments.

If I have in-stock items on my pre-order and the in stock items go on sale while I wait for my pre-orders to arrive can you adjust the price?

Pre-Orders that contain in-stock items will not receive price adjustments if you choose to wait for them to ship with your pre-order items to save on shipping fees. We do not apply discounts retroactively to items that are currently on hold due to pre-orders made with in stock products. You are welcome to return your items once received for store credit but we will not adjust the price as the order was placed when there was a full selection of sizes and prints.

Product Questions

How should I care for my Cheeky Chickadee Cotton range clothing?

Our Cheeky Chickadee Cotton Range needs a little bit of loving care. Before washing, turn the garment inside out and machine wash on a gentle cycle in cold water with mild detergent. Do not bleach or rub/soak excessively as this can accelerate fading. Do not tumble dry. Laying the garment flat to dry or Line drying in the shade is best practice. As with all natural cotton fibres there will be some minor shrinkage and fading after washing. Do not drag or rub fabric on rouch surfaces.

How do I care for my Cheeky Chickadee Original "O.G." Fabric range clothing?

Machine wash in cool / warm water with mild detergent after every wear. Do not wring, rub, or bleach. Soak and hot wash if required. Do not tumble dry - Only drip dry in shade. Do not leave rolled up wet or store when damp. Do not iron or dry clean. Do not rub or drag on rough surfaces.

How should I care for my Cheeky Chickadee swimwear?

Check out our Swimwear Care page for advice on keeping your Cheeky Chickadee swimwear in tip top shape! This includes washing instructions, chlorine care, fine sand removal, etc..

To prevent pilling do not rub fabric on rough surfaces (rocks, pools decking, cement, rough pool surfaces, etc)

I have sand stuck in my swimwear, how should I remove it?

We have compiled a list of swimwear industry tips over on our Swimwear Care page to help you rid your suit of any fine sand. Our favourite method is to wait for the suit to dry completely, pull the fabric tight, then use a soft bristled brush to brush the sand out. Check out this video we made to help with the technique.

How do I choose the correct size?

Please check out our Sizing page along with the provided garment measurements in each Cheeky Chickadee product page. Just above the "add to cart" button will be a "size chart" icon. Click here and a pop up will appear that displays the measurements in each size along with a photo showing where we measured on the garment. It is helpful to measure an item you already own that is similar in style & cut and fits comfortably, just as we have in our measurement photo. Then, compare the measurements you get to those in our size chart. This is the best method to find the suitable size for yourself or child.

Will my product look exactly like the product on the website?

The print placement will vary from item to item. Due to individual calibration, computer monitors and phone displays may change the actual colour of the item slightly so please allow for some variances between prints. As our garments and fabrics are handmade, please allow for reasonable variances in sizing and colour. We use a few different types of fabrics to manufacture our clothing (this detail is found under the Fabric heading in each product description.) For example... women’s leggings are made from a different fabric to that of the Kid’s Leggings... Jumpers are made from a specific cotton blend that differs from that of the cotton blend we use on our tees and kid's leggings, the swimsuits are made from a nylon blend and the fabric bags we package each piece into is made from a poly blend... so will be a slight shade variance between pieces. We also batch dye our fabric which could be the cause to a very slight shade variation between two pieces of the same style and fabric. These are not flaws or faults but just a product of how different fabrics absorb ink and the nature of batch dying large amounts of fabric.

Where are Cheeky Chickadee products made?

All our apparel pieces are designed here in Australia and then handmade in China.

When will you restock?

While we absolutely hate to disappoint our flock the majority of Cheeky Chickadee's Prints are a limited edition, one time release which adds to the uniqueness of each print and piece. The only prints that we restock are located under the Favourites tab on the website. Here you will find Flock favourites like Cockatoos and Great Barrier Reef, etc. Occasionally we add to this curated collection. The best way to snag prints before they sell out is to join our Cheeky Flock program. It's free! Not only do you gain early access to our release days but you also earn rewards and points to use towards future purchases. You can find out more about it here. We also offer restock notifications on select favourites products. The best way to be notified immediately when an item is added back into stock is to choose the size and style of the item you are after and sign up for the restock notification. The "notify me when available" button will be located on the product page in place of the "add to cart" button. You will be notified when we add single returns back into stock as well as when we do a bulk restock so make sure you purchase quick as chances are it could sell out again if you wait too long. If this happens and you miss out, please resign up for the restock notice.

Does Connie make bespoke garments or custom paintings?

While we appreciate your love for Connie’s art, at this time she does not take orders for commissioned pieces of any kind. We are also unable to accomodate any extended size ranges or modifications on styles we currently have. We apologise for any disappointment this may cause.

Mystery Bundles! The details.

Mystery Bundles are a surprise bundle of random products that we offer on occasion. There's no returns or exchanges permitted for pieces within the bundle or for the bundle itself. As these bundles are entirely random in nature and sell through so quickly each time they're available, there's no way for us to make sure you don't receive a piece that you've already purchased in the season so far. Depending on availability, alongside accessories, bundles may contain a mix of all clothing, all swimwear, or a mix of both depending on pieces available to match your choice. Some bundles - for both boys and girls - may contain unisex pieces. Due to order volume, Mystery Bundles usually take a few days to ship out. 

Cheeky Chickadee V.I.P. Community

Do you have a Cheeky Chickadee V.I.P. Community?

We thought you would never ask! Why yes!! We do! Please head on over to our Cheeky Chickadee V.I.P. group page on Facebook here. You will find yourself immersed in our amazing Cheeky Chickadee community where we will serve up all things V.I.P. Cheeky Chickadee like sneak peeks at new styles/prints, exclusive behind the scenes footage, Q & A sessions with our Creative head, Connie, and lots of general "mom-ing" fun with other like-minded Cheeky Chickadee fans. What-cha waiting for? 

Cheeky Flock Questions

How do I redeem my Cheeky Flock points for a Reward?

First, sign into your Cheeky Chickadee account.. Then, to redeem your points click on the Blue Oval shaped Rewards icon on the bottom left hand side of your screen (both phone and computer) - Next, click 'Redeem' - Finally, choose how many points you want to redeem via the slider and it'll generate a code. Voila! Please note that rewards cannot be combined with other rewards, discount codes or birthday vouchers and they are one time use only. Reward discounts are prorated across all items in an order evenly.

I created a reward but did not use it. Can you credit the points back to my Cheeky Flock account?

Once a reward is created we cannot reissue the points back to your account. The reward is good for one year from creation date so you will have plenty of time to use it on a future purchase.

I registered my birthday but I don't think it went through?

First, make sure you sign into your Cheeky Flock account first, then register your birthday and/or children's birthday's. Our system will not send you a notification or confirmation that you have registered your birthday(s), but it will register you once you fill it out and hit enter. Birthday vouchers are emailed on the actual day of your birthday. Not before or after. If it does not arrive, just let us know as we can help with that too! Birthday rewards are one time use only and cannot be combined with rewards, birthday vouchers or discount codes nor can we extend their expiry dates.

How do I share my Cheeky Flock referral link?

We are so happy you want to spread the word! We reward customers and their friends by providing each flock member with their own specified link to share with friends and family. If your friend or family members clicks this link they will be given a discount code to use on their first Cheeky Chickadee order. This code will pop up on the left hand side of their screen and it will also be sent in an email. If your friend/family member completes a purchase by clicking through your link in conjunction with the discount code we issued, then you will also receive a discount code to use on a future order. Please do not share your personal link on any bulk discount or coupon websites as these link are intended for friends and family only. Any account found to be sharing their link on these sites will be blocked and all rewards and discounts will be revoked. We cannot issue discounts for referrals that do not follow the correct process nor can we issue referral discounts to customers who have purchased from us previously.

How do I leave a product or business review?

The best way to leave a review is to use the click through link/button on the email you will receive inviting you to review your latest purchase. If you have not received this email and want to review your purchases manually, you will need to follow these instructions: First.. make sure you are signed in to your Cheeky Chickadee account. Next, go to the product page that you want to leave a review for and scroll down to the customer reviews part of the page. There you will see a button on the right just above where the customer reviews start that reads "Write a Review." Click that button and it should let you leave a review there. LOOX 5% off discount codes are only issued via the direct clickable link in the email we send inviting you to review your recent purchase. To receive the offered promo-code in exchange for your product reviews you will need to leave a photo with that review. Manual reviews do not earn discount codes but can earn Cheeky Flock points for one review left every 30 days.

How do I get early access to a New Release event as a member of the Cheeky Flock?

One amazing benefit of being part of the Cheeky Flock is obtaining early access to our New Release events before the general public! Our early access times are based on your Cheeky Flock tier.

To find out your tier please log into your Cheeky Flock account and then click on the blue bubble on the lower left side of your screen. There you will find your tier level, how many points you have to spend and your refer a friend link to share.

Access times are as follows:

  • 5 pm AEDT/AEST Cheeky Family
  • 6 pm AEDT/AEST Cheeky Villager
  • 7 pm AEDT/AEST Cheeky Chickadee
  • 8 pm AEDT/AEST General Public

You will receive an email at your allocated tier time with the passcode to enter the website. Please allow up to 5 minutes past the allocated tier time for the email to arrive along with checking your spam and trash folders. If you have still not received the passcode email at five past the hour then please email customer support where we will be happy to confirm your tier/time and offer access.

Please note that not all New Release events or Sales events receive early access. Information for early access will be found in the marketing emails we send out prior to a launch or sale and/or in our Facebook V.I.P. Group

Do you have a question we haven't answered above? Send us an email!

Optional:

Limited Edition, Hand-Painted, Watercolour Prints Designed to Make Kids Smile!

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