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F.A.Q.


FREQUENTLY ASKED QUESTIONS

We want to make your shopping experience with Cheeky Chickadee as simple and stress free as possible. These are the questions we get asked most frequently by our Cheeky Flock. If you can’t find your question answered here, please email our friendly customer support and they will be happy to assist you Monday-Friday 9 am - 5:00 pm (public holidays excepted)  

 

ORDER QUESTIONS...

What happens when I place my order?

Cheeky Chickadee will send an email confirming your order to the email address you entered upon order placement. Once the item has shipped you will receive an additional email confirming shipment along with the shipping details to that same email address. This email usually arrives around 10-11 pm AEST on the night of dispatch. If you do not find an email from us in your inbox, please check your spam filter and add sales@cheekychickadee.com to your address book and/or safe sender list.

When will my order be despatched and how can I track my parcel?

Please see our Shipping & Delivery page  

Can I change or cancel my order once it has been placed?

At Cheeky Chickadee we have gone to great lengths to streamline our order processing so you can receive your beautiful products quickly. Our amazing remote warehouse team tends to process all orders as they come in. While this is fast and efficient the downside of this is that there is little to no time to make changes or cancel an order once it has been submitted. We will make every effort to catch your order before it is fulfilled but unfortunately cannot make a guarantee. We apologise in advance if this causes an inconvenience and encourage you to follow the peace of mind returns process as described here to return your item(s).

I made separate orders… Can I combine them to save on shipping?

We love it when customers come back for seconds.. Thank you! Unfortunately we are not able to combine orders that were made separately as our order fulfilment is done remotely. 

I made an order that has in-stock and pre-order items, can you split it?

If you ordered in-stock and pre-order items then the entire order will ship out together as soon as the pre-order items have arrived into our warehouse. If you would like your in-stock items to ship sooner then you will need to place separate orders for in-stock and pre-order items as we can not split the order after it has been placed and confirmed.

When will my pre-order item ship?

Pre-Order shipping dates are available in the description of the item purchased. If only some sizes in the product listing were pre-order then just click on the size you ordered on the Cheeky Chickadee web-store and the date will appear under the “Pre-Order Now” button. The dates are estimates but the items generally ship during the week commencing the date noted in the listing.

Can I add a gift note to my order?

Thanks for choosing us as your gift choice! Unfortunately we can not add gift notes to orders as all our parcels are fulfilled by a 3rd party warehouse. The good news is there will be no receipt in your parcel and each Cheeky Chickadee piece will come in its own matching gift bag!

I need to return an item I purchased, what is your policy?

You can find our Peace of Mind Return Policy and all its details here.

 

PRODUCT QUESTIONS...

How should I wash my Cheeky Chickadee swimwear?

  1. Rinse immediately after use to clean out salt, sand, pool water and perspiration.
  2. Machine or hand wash (zippers up) in cool / warm water with mild detergent or liquid soap after every wear.
  3. Do not wring, rub, soak or bleach.
  4. Do not tumble dry - Only drip dry in shade.
  5. Do not leave rolled up wet or store when damp.
  6. Do not iron or dry clean.

How should I care for my Cheeky Chickadee swimwear?

Please do not rub your swimwear on rough surfaces or sharp edges like rocks, pool steps/decking, or concrete. This can cause pilling or damage on the affected areas (bum, tummy, backs of sleeves.)

Will my product look exactly like the product on the website?

The print placement will vary from item to item. Also, due to individual calibration, computer monitors and phone displays may change the actual colour of the item slightly so please allow for some variances between prints. As our garments and fabrics are handmade, please allow for reasonable variances in sizing and colour. Some fabrics differ in our line, for example, women’s leggings are made from a different fabric than the Kid’s Leggings so there may be a very slight shade variance. This is not a flaw and just a product of how different fabrics absorb ink.

Where are Cheeky Chickadee products made?

All our apparel pieces are designed here in Australia and then handmade in China. We have this detailed on each product page. For the Prints side of our business, our artworks are printed here on the Northern Beaches of Sydney.  

When will you restock?

While we absolutely hate to disappoint our flock the majority of Cheeky Chickadee's Prints are a limited edition, one time release which adds to the uniqueness of each print and piece. The only prints that we restock are located under the Favourites tab on the website. Here you will find Flock favourites like Cockatoos and Whales, etc. Occasionally we add to this curated collection. The best way to snag prints before they sell out is to join our Cheeky Flock program. It's free! Not only do you gain early access to our release days but you also earn rewards and points to use towards future purchases. You can find out more about it here.

Do you offer wholesale?

While we appreciate your interest... At this time Cheeky Chickadee does not offer wholesale of their products and only sells directly to customers from the Cheeky Chickadee website.

Does Connie make bespoke garments or custom paintings?

While we appreciate your love for Connie’s art, at this time she does not take orders for commissioned pieces of any kind.

 

CHEEKY FLOCK QUESTIONS...

How do I redeem my Cheeky Flock points for a Reward?

First, sign into your Cheeky Chickadee account.. Then, to redeem your points click on the Blue Oval shaped Rewards icon on the bottom right hand side of your screen (both phone and computer) - Next, click 'Redeem' - Finally, choose how many points you want to redeem via the slider and it'll generate a code. Voila!

I registered my birthday but I don't think it went through?

First, make sure you sign into your Cheeky Flock account first, then register your birthday and/or children's birthday's. Our system will not send you a notification or confirmation that you have registered your birthday(s), but it will register you once you fill it out and hit enter. Birthday vouchers are emailed on the actual day of your birthday. Not before or after. If it does not arrive, just let us know as we can help with that too!

How do I leave a product or business review?

The best way to leave a review is to first.. make sure you are signed in to your Cheeky Chickadee account. Next, go to the product page that you want to leave a review for and scroll down to the customer reviews part of the page. There you will see a button on the right just above where the customer reviews start that reads "Write a Review." Click that button and it should let you leave a review there. As you are logged in, it will then notify our system that you left a review and your points should increase by the allotted amount specified in the Cheeky Flock description. If this does not happen, please email customer support and we can create a code for you to use instead.





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